Our Store Policies

Order Policy

• All orders are placed through our official website or verified social pages.
• Once your order is confirmed, you’ll receive a confirmation email or SMS.
• Orders are processed within 1–3 business days after payment is received.
• Once an order has been processed, it cannot be cancelled.
• Enquiries or complaints can be made via Instagram, WhatsApp, Emails or Calls.
• Some of our collections are limited edition. Once sold out, they may not return — so if you love it, grab it!

Payment Policy

• We accept safe and secure payments via:
  • Debit/Credit Cards
  • Bank Transfers (Nigeria & Ghana)
  • Mobile Money (MTN MoMo, AirtelTigo, etc.)
• All payments must be completed at checkout before your order is processed.
• Prices are listed in ₦ (NGN) and ₵ (GHS). For international shoppers, currency conversion is available at checkout.
• At this time, we do not offer “Cash on Delivery.”

Delivery Policy

• We deliver across Nigeria, Ghana, and worldwide through trusted courier services.
• Delivery fees are calculated at checkout and vary based on location.
• Estimated timelines:
  • Lagos & Accra: 2–5 business days
  • Other Nigerian & Ghanaian cities: 3–7 business days
  • International: 7–14 business days
• A tracking number will be shared once your order is shipped.
• Please ensure your delivery details are correct — we wouldn’t want your outfit going on an unexpected journey! We are not responsible for incorrect delivery details provided by the customer.
• Once tracking details are provided, we are not liable for delays, lost, or stolen packages but can assist in contacting the courier service.
• TABS is not responsible for custom duties, import taxes, or additional fees imposed by the destination country.
• If a delivery is refused by the customer, return charges apply, and store credit will be issued minus the return and original shipping fees.

Refunds Policy

We value your trust, and while all sales are final, we will only issue a refund if:

• An item is out of stock after purchase.
• The wrong item was sent.
• Your item arrived damaged/defective (must be reported within 48 hours of delivery for Nigeria and Ghana. For other International orders, customers have 96 hours from the time of delivery to report any issues.)
• Proof of purchase (receipt or order confirmation) is provided.
• Refunds are processed within 7–10 business days to your original payment method.
• Delivery fees are non-refundable.
• Refunds will be made via the original payment method.
• Shipping and handling fees are non-refundable.

Returns & Exchanges Policy

We want you to love every piece! However, here’s how returns and exchanges work:

• Returns/exchanges are only accepted for damaged or incorrect items.
• Proof of purchase (receipt or order confirmation) must be provided before returns/exchanges can be processed.
• Returns/exchanges are accepted within 7 days of delivery.
• Items must be unwashed, unaltered, and in original packaging with tags. The items must be free of stains, and sweat, and must not have been worn or used.
• Customers cover return shipping unless the error was on our end.
• Exchanges are subject to product availability.
• We do not accept color exchanges—ensure the correct color is selected before placing an order.
• Once your return request is reviewed and approved, we will provide you with instructions on how to send the item back to us.
• Pack the item securely and ship it to the address provided by our customer service team. Please ensure you use a trackable shipping method.
• Upon receiving the returned item, we will inspect it and, if it meets the criteria, we will process the exchange. You will be notified via email once the replacement has been shipped.
• Items that are custom-sized or altered per request are non-returnable and non-exchangeable.
• For hygiene reasons, accessories and sale items are final sale and are non-returnable and non-exchangeable.
• If a sizing issue is due to customer error, amendments will be done for a fee, and the customer will cover all delivery costs.

Privacy and Data Retention Policy

• We collect personal information, including name, contact details, and payment information, solely for order fulfillment and customer service.
• Customer data is stored securely and is not shared with third parties except for delivery purposes.
• Transactions are processed securely, and TABS does not store sensitive financial details.
• Customers can request data deletion or updates by contacting customer support.
• Customer reviews may be utilized for promotional and marketing purposes.

Intellectual Property & Branding Policy

• All designs, logos, product images, and brand assets belong exclusively to TABS.
• Reproduction, copying, or unauthorized use of our designs, content, or branding materials is strictly prohibited.
• Collaboration inquiries and licensing requests must be formally approved by TABS via email.